Join the Little Fins Team…Apply Today!
We are family! We have fun, we learn, we grow as a team! We save lives!
Our Epic Story
Family owned and operated, our Little Fins team is the best in the business! We come to the pool everyday and we save lives!
Did you know…DROWNING is the leading cause of death in children ages 1-4 years old? And the second leading cause in children ages 1 -14 years old!
At Little Fins Swim School we are a community leader in water safety, drowning prevention, swimming skills, and developmental learning through water exposure.
You can save lives too…become a Little Fins Team Member
We are accepting applications for the following team member positions:
Top Reasons to Apply
You get to work with children and teach them lifesaving skills.
Fun, friendly and supportive environment with a team of engaged colleagues. Everyone at Little Fins is passionate and driven toward upholding our values.
Every day is different and you get to use your creativity to engage children.
Swim Instructor
Our instructors are the HEART of Little Fins, the face of our business, and the reason we have the best swim program in the region. They are passionate, energetic, caring, creative, and loving, along with being highly trained. Our instructors drive our core values, and lead the fight in “No Child Drowns.”
APPLY NOW
SWIM INSTRUCTOR DESCRIPTION AND RESPONSIBILITIES:
Must LOVE children!
As a swim instructor you will be responsible for the safety of your lesson/class and teaching your student(s) to swim. You must come to work ready to have fun and create the best environment for your class. You will be great at communicating with your students, their parents and with your fellow employees. You will report to the Deck Manager but we are relying on your enthusiasm, empathy and creativity to create a magical experience.
Top Reasons to Apply
You get to work with children and teach them lifesaving skills.
Fun, friendly and supportive environment with a team of engaged colleagues. Everyone at Little Fins is passionate and driven toward upholding our values.
Every day is different and you get to use your creativity to engage children.
Core Duties and Responsibilities
Making sure everyone is safe.
Loving students and then teaching them to swim.
Being a team player.
Completion of required training, with continued education. Instructors must attend a minimum of 6 Skills Workshops annually. Skills workshops are offered 1-2 times monthly.
Following the Little Fins Curriculum and being focused on children’s happiness, well-being and progression through our program.
Requirements
Caring and compassion for children.
Ability to work in the water for periods of 3-6 hours. Everyone starts at 3 hour in pool shifts.
Strong communication skills.
Great attitude and willingness to be coached.
The ability to focus in a fast-paced environment.
The ability to commit to 4 months of employment. We hope for 1 year, but understand commitments and life changes.
The ability to work a consistent schedule once your own classes have been assigned.
Punctuality is very important. Lessons and classes start on time, every time.
Must be at least 16 years old.
Must be CPR certified within 3 months of employment. All team members must have current CPR certification.
Background check required. We work with kids after all.
Our goal is to create a remarkable experience every time, not only for our swimmers and parents, but also for our team members.
Pay: $16 to $25/hour, depending on experience, after training.
Admin Team Member
Our Admins are the soul behind what we do here at Little Fins. They are EXPERTS in customer care. Our Admins are the first point of contact for most customers, and they are champions of our program, instructors, and core values.
Administrative Specialist Job Description
The Admin Team will bridge the gap between what our customers need and what we’re delivering — helping us to not only meet but also exceed their expectations.
Our Admins are responsible for taking care of customers, and (if on deck) making sure the facility is in top condition. They must come to work ready to have fun and create the best environment for all customers. We are relying on their enthusiasm, empathy and creativity to create a magical experience, every time a family comes in contact with Little Fins.
The Administrative Specialist will work with management and support staff to assess and improve administrative processes and enhance efficiency.
Qualifications:
The Administrative Specialist will be great at communicating and highly organized.
The Administrative Specialist pays great attention to detail, making sure that every account and swimmer/family is well taken care of throughout their time at Little Fins.
The Administrative Specialist will be friendly, and outgoing, while also being flexible to our ever growing and changing business.
The Administrative Specialist will be responsible, trustworthy, punctual, and task-oriented, and willing to train and lead.
The Administrative Specialist will be excellent at sales, cultivating and procuring new customers.
Essential Functions:
Responsible for the day-to-day activities that keep the admin team running smoothly and efficiently.
Provides quality customer service to members, volunteers and participants by regularly interacting with parents and swimmers by getting to know names and families on a personal basis.
Answer phones, texts, voicemails, and emails during shifts.
Scheduling:
Looking ahead for conflicts/errors, and finding substitutes when needed.
Working with Customers to reschedule
Signing up free trials and New Customers
Billing:
Ensure all accounts are paid, and lessons are being charged.
Escalating major issues to the appropriate person when necessary.
Assists customers when it comes to minor billing matters. Escalating major issues, including audits to the Billing Specialist.
All staff are required to always have a positive attitude and give customers a GREAT experience at Little Fins! Speaking of Little Fins in a negative manner, on any medium (verbal, written, social media, etc.) will result in termination. Admins will report any negative staff to the General Manager.
Manage customer conversations across all our support channels (on deck, online, and via phone/text/email).
Answer customer inquiries and escalate complex issues to the appropriate person to ensure rapid support.
Proactively take steps to enhance the customer experience.
Share relevant customer feedback to help us improve our offerings.
Evaluate our customer support processes, devise improvements, measure results.
Report on key customer service metrics and identify noteworthy trends.
Attend regular leadership meetings.
Facilitate filling schedules - working with leadership team on customer acquisition and retention. Managing rollover, and filling gaps on the schedule.
Other duties as assigned: we are always growing and improving, and will evaluate this job description as needed, to include any other duties not specifically listed. Managers may ask additional duties to be completed during your shift.
When/If on deck, the Admin will have Facility Duties, including:
Unlock building and set-up for the day
Check chemicals and maintain pool cleanliness, reporting to Facility Specialists if there is an issue.
Keeping Bathrooms/Waiting Area Clean and Stocked
Overseeing the instructors in the pool, dividing ropes, and assigning pool side work
Incident Response: Serves as first level contact responding and documenting incidents which may occur, see Emergency Procedures and Crisis Management Action Plan.
Lock all doors/Turn out all lights
Required Skills:
Strong written and verbal communication skills.
Friendly and empathetic demeanor.
Exceptional problem-solving ability, backed by good judgment.
Ability to respond to customer questions using all platforms of communication.
Ability to collaborate across departments and teams.
Preferred/Bonus Skills:
Experience in a customer-facing role, preferably handling customer service, care, or success
Proficiency with customer service software - Pike13 and Google platforms
Excellent attention to detail
Ability to communicate in more than one language
Goal: The goal of this position is to enhance the customer experience, help the staff, and keep the facilities in top shape, and fill schedules. Admins are essential to improving the Little Fins customer experience and overall success of the business. The Administrative Specialist will ensure that the administrative processes of the business align with our goals and mission.
Pay: $15 to $20/hour, depending on experience, after training.
Company Perks & Benefits
THE LITTLE FINS MISSION
MISSION STATEMENT: At Little Fins Swim School we lead the industry in water safety, drowning prevention, swimming skills, and developmental learning through water exposure. We provide high quality progressive swim lessons in a fun, safe, engaging environment.
OUR VISION AND CORE VALUES: Little Fins Swim School strives to create a community of water safe children through collaborative and innovative instructional methods. Our program is designed to develop life-long, life-saving skills in addition to fostering cognitive, emotional, social and motor functioning skills. Always learning, growing, and improving, Little Fins Swim School aims to create strong, confident, resilient swimmers. We continue to teach swimmers of all ages, however, we specialize in infant and toddler survival and water safety lessons to create a community to foster #nochilddrowns. At Little Fins we are passionate about children, child safety and child development; WE SAVE LIVES!!!
