Communication with Instructor *
Please be sure to clearly communicate your goals, concerns and expectations to your instructor. It is important to talk to your instructor before and/or after each 1-on-1 lesson in order to ensure progressive successful lessons. Before your first lesson, take a few minutes to help the instructor get to know your child. Our instructors are experts in teaching the swim-float-swim methodology, but setting clear expectations helps the instructors to understand your goals. Please make your instructor aware if your child has tubes in his/her ears, and needs to wear a swim cap.
Cancellation Policy *
Cancellation due to weather will be at the Instructor's discretion. Your instructor will contact you if your lessons are cancelled for that day. Your time and our instructor's time is very important. In an effort to better serve you and all of our clients, we ask for at least 1 hour notice for all cancellations in order to reschedule. A lesson can be cancelled for any reason. Failure to provide at least 1 hour notice on cancelling your lesson, will result in not being allowed a make-up lesson. Cancellations must be completed by text or phone (not via email or messenger). Call/text 719-344-5328.
No Show and Sick Policy *
If you no show, no call, or give less notice than 1 hour, you will not receive a refund or make-up lesson. Please text 719-344-5328 by 8 a.m. or 24 hours ahead or as soon as symptoms present. You will not receive a make-up lesson if you text with less than 1 hour notice.
Make-up Lessons *
We understand that things come up or family comes to town. If you text/call with a minimum of 1 hour notice (MORE NOTICE IS BETTER THOUGH) you will receive a make-up lesson at no additional charge. You have 2 weeks to schedule the make-up lesson. This make-up is in addition to your REGULAR lessons scheduled and will not be added on to your next month's lessons or the end of your package. Call/text 719-344-5328 to schedule a make-up lesson. Make up lessons must be scheduled and used within 60 days of a missed lesson.
Crying During Lessons *
Many children CRY during their first 1-on-1 lesson(s); this is normal and expected. Our instructors are fully trained and capable of handling upset children. Pulling a child out of class is not recommended as it sends the wrong message to the child and may even create fear of water/swimming. Your child will grow and learn from this experience. They learn to trust their teacher and gain confidence and pride as they accomplish new challenges.
Lesson Time *
Please arrive with your child to the pool area 5 minutes before their lesson begins. We want your child to start right on time. Every minute counts! Please watch the time as the next lesson will begin on time as well.
Photo Release *
I understand that photos/videos may be taken at Little Fins. I grant permission to Little Fins and affiliates to take photographs and videos, which may be used for advertising purposes. I agree that such photographs/videos may be used with or without my name for any lawful purpose, including for example, publicity, illustration, advertising, social media and web content. Please let your teacher know whether or not you would like your child's photo posted after they complete a level. Level passing photos will only be posted to Facebook or other media with parental consent.
Waiver/Release of Liability *
This is a release of liability and waiver of certain legal rights. I, the parent/guardian of the listed participant(s) above, agree and understand that swimming is a hazardous activity. I recognize that there are risks inherent in the sport of swimming, including but not limited to paralyzing injuries and death. I hereby agree to allow the participant(s) listed above to participate in swimming activities and swimming classes at Little Fins Swim School. I hereby agree to indemnify and hold harmless Little Fins Swim School, its affiliates, and its teachers and staff from any liability or form of damages that may occur to the participant(s). I hereby agree to indemnify Little Fins Swim School, its affilitates, and its teachers and staff from any damages incurred arising from claims, demand, action or cause of action by participant(s).
Medical Consent *
I hereby authorize any representative of Little Fins Swim School to allow the participants to be treated in a medical emergency during participation at Little Fins Swim School activities or swimming lessons. I further agree to pay all cost associated with medical care and/or transportation for the participant(s).
To select a recurring appointment day/time with the same instructor, automatic recurring monthly billing is required. I understand that I cannot pre-schedule appointments that are not paid for up front.
Thank you for registering with Little Fins Swim School. You may schedule and pay online or call/text 719-344-5328 for assistance.